Author: RCUD

Message from Inframark

Inframark is working diligently to ensure water and wastewater services remain online. Due to inclement weather, power outages and equipment failures are being experienced throughout the area. Dangerous road conditions are creating challenges for accessing some facilities. Our dedicated team is working on resolving issues as promptly as possible.

Inframark’s Customer Call Center is experiencing similar power and internet service issues that many are seeing throughout Texas and unable to consistently take calls. At this time no accounts are being turned off for delinquency due to the extreme weather event. If your matter is life threatening, please call 911.

Notice of Public Hearing on the 2020 Tax Rate

The ROLLINGCREEK U.D. will hold a public hearing on a proposed tax rate for the tax year 2020 on October 7, 2020 at 12:30 p.m. It is anticipated said meeting will be held via telephone conference pursuant to Texas Government Code, Section 551.125, as amended, and as modified by the Governor of Texas in the Governor’s proclamation concerning the Covid-19 pandemic. Meeting access by Teleconference 1 877-746-4263, Guest Code: 2821258.

Your individual taxes may increase at a greater or lesser rate, or even decrease, depending on the tax rate that is adopted and on the change in the taxable value of your property in relation to the change in taxable value of all other property. The change in the taxable value of your property in relation to the change in the taxable value of all other property determines the distribution of the tax burden among all property owners.

Notice of Public Hearing on the 2020 Tax Rate (PDF)

COVID-19 Update – Please Bag All Trash

Currently trash & recycle services will continue as normal.

Please refrain from generating additional heavy trash, such as cleaning garages, closets, extra yard work, etc. Due to extra volumes, trash is extremely heavy and our routes are running later than normal. Please be patient as we are doing our best to get all trash collected.

In response to the continuing effects of the Coronavirus and in observance of our employee’s safety, we are asking that all waste be placed in plastic bags and tied off to avoid any need for direct contact with the garbage.

Please continue to place your recycling loose in your container. Please break down all boxes and reduce in size as much as possible. If you exceed the capacity of the container, please bag and place with trash. However, if anyone in your household is exhibiting symptoms of any transmissible illness, please place recyclables in plastic bags and dispose of with your regular garbage.

Please do not call the office. Go to website www.best-trash.com for updates or contact customerservice@besttrashtexas.com.

COVID-19 Information and Updates

EPA Update: Coronavirus and Drinking Water and Wastewater

There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. For details, visit: https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

CDC Update: Water Transmission and COVID-19, Drinking Water, Recreational Water and Wastewater: What You Need to Know

According to the Center for Disease Control (CDC), the COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use chlorine disinfection, such as those in municipal utility district’s drinking water systems, should remove or inactivate the virus that causes COVID-19. For more information, visit https://www.cdc.gov/coronavirus/2019-ncov/php/water.html

Texas Governor Abbott discourages Texans from hoarding water and other supplies.

Read more here: https://www.ksat.com/news/local/2020/03/13/governor-abbott-to-provide-texans-with-update-on-coronavirus-friday/

Where My Water Bill Payments Go

As the cost of water continues to rise, we thought it would be helpful to show customers what is billed and where your monthly payment goes.

If you were to use 10,000 gallons of water, your total bill would be $93.07.

Of that total:

  • $38.88 is the fee paid to the West Harris County Regional Water Authority (WHCRWA). The fee is currently $3.888 / 1,000 gallons.
  • $21.00 is the water fee charged by Rolling Creek M.U.D. The flat fee of $21.00 is charged for up to 10,000 gallons of use. A variable fee per thousand gallons is charged over 10,000 gallons of use.
  • $33.19 is the sewer fee charged by Rolling Creek MUD This is a flat fee billed each month.

Chart based on 10,000 gallons of water used at residential rates Percentages shown will vary based on actual use.

The fees charged by Rolling Creek M.U.D. pay for the day to day operational costs of providing water and sewer service to our customers. For information about the WHCRWA and their fees, please visit http://www.whcrwa.com.