Author: RCUD

Dear Customer,

We are pleased to announce the successful transition to a new water and sewer utility billing system.

With this transition, your account number has changed, and we invite you to register for our new customer portal to take advantage of convenient online services.

Please note that automatic payments will NOT be drafted unless you sign up in the new portal.

Why Register?

By registering your account, you’ll be able to:

1. View and pay your bill online, including eCheck, debit and credit card options
2. Set up recurring payments
3. Sign up for eBills
4. Update your contact information anytime

Note: If you’re setting up recurring payments, please make a one-time payment on your current balance. Your recurring setup will begin with your next billing cycle.

Register Now

You may also continue to make payments:

1. Online through the new portal
2. By Mail
3. Over the phone
4. Via online bill pay through your financial institution

If you have any questions or need help getting started, feel free to reach out to us at CustomerService@Inframark.com or call our office at (832) 467-1599.

Thank you for being a valued customer!

Rolling Creek U.D.

Dear Customer,

Now that the billing transition is complete, your water bill has a new look, and we want to share a few reminders!

With this transition, your new account number and security code, to register for the online Portal, are listed on your water bill in the upper right-hand corner. We invite you to take advantage of convenient online services.

Why Register?

By registering your account, you’ll be able to:

1. View and pay your bill online, including eCheck, debit and credit card options
2. Set up recurring payments
3. Sign up for eBills
4. Update your contact information anytime

You may also continue to make payments:

1. Online through the new portal
2. By Mail
3. Over the phone
4. Via online bill pay through your financial institution

A Few Changes You Will Notice:

1. Your account number has fewer digits
2. Your payment ID will be used for online bill pay
3. Your water usage graph now shows the year for easier tracking
4. Important information will stand out in pink for quick visibility

If you have any questions or need help getting started, please reach out to us at CustomerService@Inframark.com or call our office at (832) 467-1599.

Thank you for being a valued customer!

On October 10, 2025, the Texas Commission on Environmental Quality required the Rolling Creek Utility District, public water system, TX1012877, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of today, October 11, 2025.

If you have questions concerning this matter, you may contact Inframark, the operator for Rolling Creek Utility District, at our 24-hour Customer Service Line (281) 398-8211.

Boil Water Notice Rescinded (PDF)